Effective date: March 21st 2023
1. Scope and definitions
Current general terms and conditions apply in priority to the services of Maggie's Melody, regardless of the general terms and conditions of the service customer (hereinafter: "the Customer"). Current general terms and conditions determine the contractual relationship between the parties together with the individual written agreement for a specific service (hereinafter: “Service Agreement”).
2. Prices and payment
The total price for the selected services is stated on the Service Agreement. If the Customer enters into an agreement via the website, the total price will be stated on the website.
The services ordered via the website are payable online by means of a credit card (Visa or Mastercard), bancontact, IDeal, Apple Pay and bank transfer. Services that are not ordered via the website are paid according to the terms and conditions set out in the Service Agreement.
An invoice will be drawn up for private singing lessons and 10 class cards. Invoices are payable within 8 working days after the invoice date, stating the invoice number. Any dispute must be made within 8 working days by registered letter stating the disputed invoice. Late payment interest at a rate of 10% will be due by operation of law after the due date of the invoice with a minimum of € 50.
3. Cancellation Policy
Depending on the chosen service, the following cancellation conditions apply:
Private singing lessons: In case of illness or if the student cannot come to the lesson, he/she must report this at least 24 hours in advance. Failing this, the lesson cannot be made up. A maximum of 3 lessons can be made up per school year without a doctor's note. The student is responsible for scheduling his/her catch-up lesson via the student portal or by sending an email to [email protected]. A catch-up lesson or “make up credit” is valid for 12 months.
Pop choir: except for force majeure or a written agreement from Maggie's Melody, no refunds are possible. This fee corresponds to the costs already incurred in the context of the service.
Summer Singing Workshop: Up to 2 weeks before the start of the workshop, a cancellation is possible without additional costs. From 2 weeks before the start of the workshop, 50% of the course price will be charged. This fee corresponds to the costs already incurred in the context of the service. From 24 hours before the start of the workshop, the full course fee will be deducted, which corresponds to the costs already incurred in the context of the service.
Online courses: if the service has not yet been completed, the Customer has a right of withdrawal for a period of 14 days from the conclusion of the agreement. This right of withdrawal must be addressed to Maggie's Melody in writing and unambiguously. If the service has been fully performed, the Customer does not have a right of withdrawal.
Membership “The Singing Insiders”: all members can cancel their monthly or yearly membership at any time, which must be communicated in writing and unambiguously to Maggie's Melody. The membership fee of the started month will not be refunded as this fee corresponds to the costs already incurred in the context of the service.
30 Days To Better Singing "365 Day Guarantee": If members can prove they have gone through all the exercises and they don't get any results, they are also eligible for a full refund. This refund is only valid if sound clips of all exercises and a "before and after" recording, clearly audible that the vocals have not improved, are forwarded to Maggie's Melody as proof of the work done.
In case of cancellation by Maggie's Melody, the full course fee will be refunded, barring force majeure. In such a case, the parties undertake to reach an amicable solution.
4. Duration and dissolution of the agreement
The term of validity of the agreement is determined in the Service Agreement.
The Services Agreement can be dissolved by the parties at any time in the following cases: (i) gross negligence or serious non-performance by the other party in the performance of the Services Agreement, (ii) in the event of non-payment of the services before commencing the provision of services or (iii) the bankruptcy of a party or judicial reorganization proceedings. This dissolution takes place by written notification to the party concerned within a period of 14 days after determination.
The dissolution of the Service Agreement does not affect the right of the party that has claimed the dissolution to claim compensation from the other party for all damage caused to it by the relevant serious misconduct or default of the other party.
5. Force of the majority
The Services Agreement shall not be deemed to have been breached in the event of force majeure, i.e. any event over which Maggie's Melody has no control and in particular, without this list being limitative, in the event of a general sectoral strike, fire, breakdowns in a (telecommunication) network or connection or communication systems used and/or the unavailability of the website at any time, non-delivery or late delivery by suppliers or other third parties engaged,
terrorism, pandemic or epidemic in Belgium.
In such case, the amount already paid will be used by the Customer as a credit for any future reservation within 365 days. The parties amicably agree on a new date, taking into account its availabilities. Only at the express written request of the Customer addressed to Maggie's Melody will the amount already received be refunded.
6. Liability of Maggie's Melody
Maggie's Melody meets all legal insurance requirements.
Maggie's Melody can only be held liable in the event of intent or gross error. The parties expressly acknowledge that Maggie's Melody cannot be held liable for any direct or indirect damage (such as, for example, consequential damage, lost profit, lost savings or damage due to business interruption). The liability of Maggie's Melody will in any case be limited to the amount of the services stated in the Service Agreement (excl. VAT).
Maggie's Melody makes every effort to provide access to the website 24 hours a day, 7 days a week. Given the technical characteristics of the Internet and IT resources and the need to carry out periodic maintenance, update or upgrade work however, uninterrupted access and service cannot be guaranteed. In the event of interruption or disruption of access or service, every effort will be made to remedy this within the shortest possible time. Such interruptions or disruptions are inherent to the service provided via the internet and cannot be regarded as a shortcoming on the part of Maggie's Melody.
The services provided by Maggie's Melody are an obligation of means.
Maggie's Melody cannot be held liable in the event of medical injuries that may arise from the Client's participation in the services provided.
The Customer does not acknowledge that he has a right of withdrawal if the service has been fully performed.
7. Intellectual Property
The rights or interests generated as a result of intellectual activities related directly or indirectly to the services rendered by Maggie's Melody belong exclusively to and remain the property of Maggie's Melody. This also includes, in a non-limitative manner, the website, logos, texts, photos, color combinations, names and in general the communication of Maggie's Melody.
Intellectual property rights include patent, copyright, trademark, drawing and model rights and/or other (intellectual property) rights, including whether or not patentable technical and/or commercial know-how, methods and concepts. It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, the Customer may not copy or reproduce Maggie's Melody's drawings, photos, names, texts, logos, color combination, etc. without prior and explicit written permission.
The relationship between the parties is governed by Belgian law.
In the event of a dispute, the parties undertake to make every effort to settle the dispute amicably.
In the event of a dispute in connection with the interpretation, implementation or termination of the contractual relationship between the parties, the Dutch-speaking courts of Brussels will have jurisdiction.
The Customer expressly acknowledges having received the general terms and conditions
Maggie's Melody handles registered data such as e-mail addresses and names with care. Maggie's Melody does not sell email addresses or other information and does not provide information to third parties. Registering is intended to respond to the website. If Maggie's Melody would like to send commercial messages in the future, this will be based on an opt-in and not unsolicited. Data sent with contact forms or by e-mail is also handled with care.
This personal data is treated as confidential information. All personal data is protected in accordance with the GDPR legislation.
Maggie's Melody places some cookies that are necessary for the functioning of the site. Think of being logged in and making it possible to respond.
Do you not want cookies to be placed? Then you can easily disable cookies via your browser.
Below is a description of which cookies Maggie's Melody places itself and which third-party cookies are used:
Anonymized data about surfing behavior is collected via Google Analytics. This way Maggie's Melody can see how visitors like you use the website. Maggie's Melody uses this information to make well-founded decisions about the design of the website. Maggie's Melody also optimizes the functioning of the website. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on Google's behalf. Maggie's Melody has not allowed Google to use the analytics information obtained for other Google services.
Do you not want your click behavior to be tracked? Then you can download a browser plugin from the Google website that prevents this. This setting then applies to all websites you visit, not just Maggie's Melody. You can download the browser plugin here.
To serve advertisements, a cookie from DoubleClick is placed. This cookie does not track surfing behavior and personal information and only ensures that the same advertisements are not shown continuously. This is also referred to as a frequency cap. If you nevertheless do not want to have this cookie placed, you can indicate this on the YourChoicesOnline website.
If you have any questions, concerns or complaints about this, please contact us:
- By email: [email protected]
- By phone number: +32498846434